Jobs at HQ (Keswick)

The KE Adventure Travel Office in the heart of the Lake District

KE Adventure Travel is one of the UK's leading independent adventure travel tour operators, with an illustrious history going back 31 years. Originally Karakoram Experience, we specialised in taking our early clients on trek in Pakistan's northern areas. Now we take people on walk, trek, climb, bike, discovery and family holidays worldwide. Currently we offer over 400 different holidays in 90 countries around the world.

Head office is in the heart of the English Lake District in Keswick, Cumbria. Keswick is a small town with a big personality - not only do we have easy access to the Lakeland fells, we also have an abundance of pubs, restaurants and the award-winning Theatre-By-The-Lake. Whinlatter Forest Trails - perfect for keen mountain bikers - is just up the road and the local fell road passes are a challenge for any adventurous road cyclist. The west coast mainline stops at nearby Penrith making London only a 3 hour journey by train.

 

We are currently seeking:

Administration Assistant

Salary £16k - £17k + bonus, depending on experience.

After another successful year we are looking to recruit a full-time member of staff to join our Customer Sales & Support team.

Daily duties will include :

Logging bookings on the KE database and generating client/travel agent correspondence to confirm traveller details, trip meeting arrangements and holiday cost

  • Adhering to filing protocols and keeping data accurate and up to date
  • Accurately maintaining client information on the KE database
  • Dealing with transferred bookings including sending correspondence to clients, agents and other KE departments
  • Sending bookings updates on a daily basis to inform agents of new bookings
  • Handling correspondence as promptly and efficiently as possible, ensuring that consistency of style is maintained throughout
  • Chasing clients for all required information prior to their trip departures
  • Ensuring that updated trek files are sent to agents when changes are made
  • Ensuring trek files are complete prior to trip departure and that all necessary information is forwarded to the agent and/or trip leader.
  • Answering the telephone and dealing with client queries or if required, directing calls to the appropriate KE department
  • Dealing with sales enquiries when necessary and updating the database as instructed by the KE Sales Department
  • Processing payments and administering refunds
  • Dealing with postal brochure requests and packaging promotional gifts to post out to clients
  • Helping to ensure the post is ready for collection each afternoon and that any post received is distributed around the office

We are looking for someone with excellent communication skills and who is confident on the telephone to work within our small and friendly team. You must be able to work under pressure in a fast paced environment, be familiar with Microsoft Office, be well-educated and reliable and willing to take on further responsibility.

Working within the team often leads onto other opportunities within the business and can include overseas travel. Travel experience would also be advantageous.

General working hours are 9-5.30 Monday to Thursday and 9-5 on a Friday. We are also open on Saturdays 9-5 and on weekday evenings until 7pm (Mon to Thurs). Saturdays and late shifts are completed on a rota basis.

If you think you have the right skills to join the KE team, please email your current CV outlining why you think you would be suitable to: gemma@keadventure.com.

We are looking to fill this vacancy quickly and the closing date for applications will be 15th January so please apply immediately.


Adventure Travel Consultant

We will also be looking for someone to join our busy Sales Team in the coming months. More details will be available on the website in February, but if you feel that you have great communication and strong sales skills, work well within a team and would enjoy working in a vibrant environment then please also apply now to: gemma@keadventure.com

Daily duties for this role will include: 

  • Selling KE Adventure Travel holidays directly to prospective customers, travel agents and school groups on the phone, by email, live chat and face to face
  • Ensure all enquiries are recorded effectively and followed up in a proactive manner
  • Contribute proactively to the growth of the business via team and office meetings
  • Liaising effectively with all internal departments
  • Represent KE professionally, and on occasion, outside of normal office hours - for example, attendance at travel shows
  • Searching and quoting against flight route options for our clients at time of en
  • Working within a “Product Buddy” system to develop and manage enquiries, marketing of destinations/trips and provisional enquiries with a member of the product development team.
  • Taking care of both personal appearance in the KE Sales office (wearing KE branded clothing at all times) and of the office in general
  • Dealing with any ad hoc problems as and when they arise
  • Help with visual presentations in the office
  • Creation of mailshots and KE Updates to clients with guidance from the Marketing Dept to ensure a professional approach at all times
Apply now to: gemma@keadventure.com.
 
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The KE office team dressed up for the Christmas party

Our friendly office team of around 25 staff are widely travelled, but love the Lake District life. With views of Skiddaw and the Borrowdale Valley from our office, we are ideally placed for those who want to work in the dynamic work of adventure travel but also enjoy an outdoorsy, healthy life. All KE staff travel with our groups - we know we are only as good as the travel experience we have ourselves.

 

We are always looking for the right people to join our team. If you have experience for another adventure travel tour operator and are thinking of relocating to the Lake District, we would like to hear from you. Product managers, flights experts, sales people etc are welcome to contact us. Please send your CV with a letter explaining why you want to work for KE to: fiona@keadventure.com

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The KE office staff on a day out Go Karting